Refund & Cancellation Policy

Effective Date: January 1, 2026

This Refund & Cancellation Policy applies to services provided by Tony Logistics.

1. Cancellations Before Dispatch

Shipments canceled prior to vehicle dispatch will not incur transportation charges. Administrative fees may apply in certain cases.

2. Cancellations After Dispatch

Once a vehicle has been dispatched, cancellation fees may include dispatch fee, fuel charge, and driver time compensation.

3. Completed Services

Once transportation services are completed, charges are non-refundable unless otherwise agreed in writing.

4. Service Disputes

If you believe there was a billing error or service issue, you must notify us in writing within 5 business days of service completion.

5. Non-Payment

Failure to remit payment may result in collection procedures in accordance with applicable laws.

Contact

Tony Logistics
Serving New York, New Jersey, and Nationwide
Email: [email protected]